Refund policy
30-Day Money-Back Guarantee (Qualified Purchases Only)
Eligibility for the 30-Day Money-Back Guarantee is available only for customers who complete our online suitability questionnaire prior to purchase and are confirmed as suitable candidates.
The eligibility questionnaire will be available on our website shortly. Until it is live, please contact us prior to purchase to confirm eligibility for the 30-Day Money-Back Guarantee.
The 30-day period begins on the delivery date shown by the carrier tracking.
To be considered for a refund under this guarantee:
- The return request must be submitted within 30 days of delivery.
- If approved, the item must be shipped back within 7 days of receiving return instructions.
- If you need extra time due to travel, health, or support needs, please contact us and we’ll do our best to accommodate.
- The device must be returned with all included accessories and packaging contents.
- Items that are damaged due to misuse, altered, or missing major components may be refused.
Customers may still purchase without completing the questionnaire; however, the 30-Day Money-Back Guarantee does not apply.
One-Year Limited Warranty (Defects Only)
All purchases include a one-year limited warranty covering manufacturer defects, subject to approval by our support team.